Is using an Amazon Go store ‘Right Action’?

Many of you, by now, have heard of Amazon’s new Just Walk Out technology. When I first heard about it my first reaction was how futuristic and exciting it looked. My second reaction was to worry about what this meant for the future of jobs in the service industry. 
And this is only one of many things to come along to threaten jobs as we move towards more and more common use of robotics and AI in the future. The brilliant Steven Hawking wrote an article recently where he stated:

the rise of artificial intelligence is likely to extend this job destruction deep into the middle classes, with only the most caring, creative or supervisory roles remaining.

We should remember that in a free society we are free to choose many aspects of how we live our lives – what we spend our money on, what we participate in, etc. And we should also remember that this is an aspect of participating in a democracy.  More than simply one vote every x years, you have several ‘votes’ each day. Whether you spend money at local businesses or large chains is a vote for one or the other. Buying battery-farmed hen eggs is a vote for that industry to continue. Using a self service check out is a vote to move to a more automated service industry. 

It is the true ‘power of the people’, and it arguably shapes society more than any political vote ever could. 

I once heard a Dhamma teacher talk about ‘society-level kamma’ remarking that as well as individual action & result, there is also the fact that the combined actions of many people have consequences for society as a whole. The individuals of that society can be affected by the ‘bad kamma’ of the larger group. It can go some way to explaining why bad things happen to good people. 

So when we consider ‘Right Action’ should we be considering the wider impacts of our actions on society as a whole? Should we start being more aware of what we are ‘voting for’ with our wallets and actions each day?

(Image used is from Amazon Go Introduction video on YouTube.)

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